Delays happen, and they are exactly when a good transfer proves its worth. The difference between a stressful arrival and a smooth one usually comes down to whether your driver knows your flight is late before you do. Here is how delays and cancellations are handled.
- We monitor your flight in real time, so a delayed landing automatically moves your pickup, with no call needed.
- International arrivals include free waiting time, so normal hold-ups clearing the terminal don't cost extra.
- If your flight is cancelled or rebooked, we adjust, just let us know the new details as soon as you have them.
Will my driver know if my flight is delayed?
Yes. We track your inbound flight in real time, so if it is delayed we already know and adjust the pickup automatically. You will not land to find a driver who left an hour ago, or be charged for waiting that was outside your control. This is the core benefit of flight monitoring.
What if I'm slow clearing passport control?
On international arrivals we include free waiting time, because immigration and baggage reclaim can take a while at busy periods. You are not penalised for the normal delays of getting through a large terminal, your driver simply waits in arrivals until you are out.
What happens if my flight is cancelled?
If your flight is cancelled or you are rebooked onto a later one, let us know as soon as you can and we will move your transfer to match. Because we plan around your flight rather than a fixed clock time, a change is an adjustment, not a write-off.
How do I give you my flight details?
Add your flight number when you book and we do the rest, the monitoring is automatic from there. For the outbound leg, our guide on when to leave helps you build in a sensible buffer in case of disruption at the airport.
Disruption is when a good firm proves itself
Anyone can run a transfer when everything is on time. The value of a proper firm shows on the bad days, the two-hour delay, the diverted flight, the cancellation, when flight monitoring and a flexible, human dispatcher quietly fix what an app would simply abandon.
Because we plan around your flight rather than a clock time, and because a real person can adjust your booking, disruption becomes our problem to solve rather than yours to panic about, which is precisely what you are paying for when things go wrong.